Q: What is usability?

A usable website or software application

• Is easy to learn and remember
• Is pleasant visually
• Prevents errors
• Allows the user to recover from an error
• Is consistent from screen to screen
• Matches the users' mental model of the process
• Has usable documentation and help
  

Q: How are usable products developed?

These methods can be used to foster the development of usable products:

• Observing how the work is done now
• Interviewing prospective users
• Analyzing the task to be done
• Getting users' impressions through focus groups
• Inspecting the software or website against standards and guidelines
• Usability testing - asking representative users to carry out tasks and observing where their difficulties occur
  

Q: Doesn't this add to the cost of development?

Usability assessment adds some cost, yes, but research has shown that costs are quickly recouped through the increased saleability of a usable product.

Q: What are the fees?

Lee's fees are reasonable. Please call for a quote on your project, (613) 761-2721.

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